Shipping Policy
At Elleva London, we are committed to delivering your order as quickly and securely as possible.
Order Processing
All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Shipping Destinations
We currently ship to the United Kingdom and selected international destinations.
Available shipping options will be displayed at checkout.
Delivery Times
Estimated delivery times vary depending on location:
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United Kingdom: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may be affected by customs, carrier delays, or external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order total.
Any applicable promotions or free shipping offers will be automatically applied.
Customs & Duties
For international orders, customs duties or taxes may apply.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Tracking
Where available, tracking information will be provided once your order has been shipped.
Tracking updates may take up to 48 hours to appear.
Incorrect Address
Please ensure all shipping details are correct at checkout.
Elleva London is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at:
Email: support@ellevalondon.com
We will assist you as quickly as possible.
Contact
For any shipping-related questions, please reach out to us at: