Privacy Policy

At Elleva London, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we may collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, payment information, email address, and phone number.

We refer to this information as Personal Information.

How We Use Your Information

We use the personal information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order or account

  • Screen orders for potential risk or fraud

  • Improve and optimize our website and customer experience

  • Provide you with marketing communications if you have opted in

Sharing Your Information

We share your personal information with trusted third parties to help us operate our business. For example:

  • Shopify powers our online store

  • Payment providers process secure transactions

  • Analytics and advertising partners help us understand how customers use our site

We do not sell your personal information.

Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights (UK & EU)

If you are a resident of the United Kingdom or the European Union, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data

To exercise these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: support@ellevalondon.com